Policies
Evan’s Garden, Inc.
Customer Service & Store Policies
Evan’s Garden is owned and operated by Evan’s Garden, Inc. in Florida, and this is the name that will appear on your statements when you order by credit card. Evan Symonds is the Founder and Formulator.
Correspondence & Mailing Address
Please send written correspondence to:
Evan’s Garden, Inc., 1709 N. Osceola Ave., Clearwater, FL 33755
Telephone: (727) 449-0900. Cell phone: (727) 776-4824 (okay to text)
Shipping
Shipping in USA: We normally ship via US Postal Service First Class (up to 14 ounces) or Priority Mail. Our website shopping cart has shipping options listed in a drop-down list and will charge an appropriate yet estimated amount for US shipping. These amounts, received directly from the U.S. Post Office, are most usually accurate but now and then they are not exactly what the Post Office does end up charging. If we need to collect more from you to ship the order, we’ll contact you about it.
Note that we recycle some shipping materials that we receive from our suppliers. We only order biodegradable shipping peanuts, yet we make a practice of reusing shipping peanuts our suppliers use.
International Orders: We ship via US Airmail and charge a basic rate plus a per-item charge on most items. If the charges calculated by our shopping cart system do not fully cover the costs of shipping your order, we will contact you to arrange collecting the difference before we ship. If you require a shipping quote prior to completing your order, please email us.
Free Shipping (USA orders only) for orders
A free shipping offer applies to postage only and is offered on U.S. orders only, ground rates. Handling charges may apply.
PLEASE NOTE: SOME ITEMS ARE INELIGIBLE FOR FREE SHIPPING
Certain heavy items , such as .5 and 1-lb. bottles of liquid and Astonishing Powder, for example, do not qualify for free shipping, no matter the special offer.
Bulk purchases of items that are not heavy items (several of the same item) may then qualify as “heavy” depending on the accumulated weight. We will contact you to collect shipping on these.
Cold packs do not qualify for free shipping.
Freebies may change shipping costs. It can happen that a freebie ups the shipping cost by moving a box to be shipped from, for example, a First Class package to Priority or from one pound to two or more. This does not often happen but it can. In these cases, we may contact you to collect the difference before we ship.
Local Pick-up
If you are local from nearby zip codes to our facility, you will see Local Pick-up as a shipping option (no shipping charge — you pick up). If you select this, when your order is ready, we’ll bag it up with your name on it and will let you know it is ready for pick-up. Please pick it up in a timely manner.
First-order Discount
We offer discount of 15% on your first order only. If you selected the first-order discount and this was not your first order, before shipping we will charge you the difference between the incorrectly applied discount plus a $10 fee for the extra administrative time spent.
Limit one first-order discount per household.
Certain items are excluded from the first-order discount and these are any items, when we offer them, not made by Evan’s Garden.
Order Fulfillment & Delivery
While most orders of in-stock items ship within a week or two, please allow 4 weeks and even up to about 6 weeks for shipment. Your patience will be well rewarded!
So this is understood, only in rare circumstances would an order take even 3 weeks to ship. But since longer time periods have been needed to get everything done for an order and since this is bound to happen unavoidably at times, due to the nature of our unusual business, we want you to know that, yes, this can and now and then does occur.
For example, one such logistical situation that can slow things down is when certain rare plant ingredients are in short supply or out of stock with the farmers and suppliers from whom we purchase . Weather may be the culprit. Finding what is needed and of the level of quality Evan requires may take some time.
You are probably our customer because you appreciate this old-fashioned, hands-on, real-deal approach. You know that we are not a common company where products were made elsewhere in massive batches in huge machines and now need only to be taken off inventory shelves. Personal attention and care go into everything. Thus time enters in.
Feel free to inquire about your order. We’ll be happy to check on its progress for you.
If you wish to receive rush service, please write exactly what you need, when you will need your order by at the latest, if you are willing to be charged for a speedier shipping method — tell us everything in the Comments Box on the Checkout page. We do not guarantee that a rush order will arrive on time, but we do our best to accommodate your needs. If a good deal extra work is involved and we are able to do it, we’ll contact you with an added Rush fee which will need to be collected before we devote extra time. This has rarely been needed, though.
Please note that international orders may take longer to arrive due to Customs processing in the destination country. We suggest asking us to ship via Express International which is a method that allows tracking and insurance on the package.
Our policy is that International customers order at their own risk. We do not guarantee the delivery of international shipments and do not offer refunds on international orders. There are many variables in shipping internationally, such as Customs, different postal systems and varying degrees of postal service, that take the matter of delivery out of our hands. Our experience has been, however, that nearly all international shipments do eventually, if not promptly, arrive.
Specials, Sales and Coupons
To receive special discounts or take advantage of special offers, you must use the coupon or other promotional code or click the appropriate promotional link provided in an email or on a web page for this purpose. If you phone us with your order, you must tell the order-taker that you have a valid discount coupon or promotional code and provide the coupon or promotional code number and expiration date at the time the phone order is placed.
Coupons and discounts are not applicable to orders that were already placed or shipped. The coupon & discount system is automated and we cannot go back and apply a discount for you after you’ve already placed your order.
We cannot take a discount off an order that has been placed by you if you did not yourself enter the code and give yourself the discount when you ordered. Thanks for understanding.
When you wish to receive free products or special offers as part of, for example, a Newsletter Special, you must write to us in the Comments Box of the Checkout page what specific “flavors” of what products in what sizes you want; that is, provide us any relevant information that we will need to satisfy the request.
Coupons are non-transferable and may not be shared.
Already-discounted items or special packages are excluded from first order or re-order discounts.
Each Special or Sale is unique and these are not combinable even if running simultaneously.
Customer Responsibility
The customer agrees to use products responsibly and as per instructions. Customer agrees to read ingredients of any product he or she is purchasing or using including any samples sent to check for own sensitivities and allergies. If you have any questions, please call us. We are happy to assist.
Returns & Cancellations
Returns and Refunds: Due to COVID, our policy for returns and refunds is slightly more restrictive. Please call us.
Our Usual Return Policy: We want you happy and enjoying the products which suit you best. Should you wish to return products, please contact us by email or phone. Tell us why you want to return the products and specifically which products you want to return. We may ask you to clarify information, offer to substitute other products more suitable to your needs, or give you tips on product usage if related to your reason for return.
Should you still wish to return products, you will pay for return postage and insurance for their retail value. You must get from us a Return Merchandise Authorization (RMA) number. To obtain an RMA number, call us at 727-449-0900 or email us. Send the products back to us with the RMA number clearly marked on the outside of the box. Returned items or refused shipments that are not accompanied by an RMA number will NOT be refunded under any circumstances. All returns must be made within 30 days of receipt and arrive bearing a valid RMA number or they will not be refunded. Please allow 4-6 weeks for the processing of your return.
There is a 20% return/cancellation processing fee on all returned merchandise.
Cancellations: Once an order is placed, we begin to fill it promptly and prepare it for shipment. Due to the costs involved in this process of handcrafting and order fulfillment, cancellations are treated in the same way as returns: a 15% return/cancellation fee applies also to any canceled orders that have not shipped and that are within the three-day limit for cancellation as follows:
We only accept cancellations for refund for three days, the date of order being “day one.” We work with our customers to amend orders, to delay shipping an order until the time is better, and so on, to end up with the most satisfactory result, but after three days, cancellations with refund are not accepted.
International Returns: Please note that for security reasons and for fraud prevention, we cannot accept returns nor will we offer refunds or charge backs on international orders.
Non-Returnable Items: Note that if a particular item is available in an Introductory, Small, Sample or Trial size, then a (not-small) full size of that item is non-returnable. The following items are NON-returnable and NON-refundable under any circumstances: Electrical or electronic devices, appliances or accessories, books, deodorants, Intro Kits of any kind, perfumes, samples of any product, shampoos and any product that has a specific color (eye shadows, foundation and other make-up, for example) and foods, if offered. Before ordering full sizes of non-returnable items, please order the economical Introductory, Sample or Trial sizes where available.
Returns of Bulk orders: Bulk Orders (by that we mean more than one of a particular product) are not refundable unless they are repeats of the same item purchased and tried earlier. Please purchase a sample or an individual unit of a given product to be sure it works for you before purchasing multiples of that product.
Sales Tax
Orders to be delivered within Florida are charged 7% FL sales tax.
Privacy Policy & Internet Security
Security of Information: We do not sell or rent your personal information to any other company. Your information is kept confidential. A few services, such as our shipping module or payment processor, require that we pass your information temporarily to fulfill your order. None of that information is kept by the third party service processing your data. We do not share your information any more than is necessary to use MailChimp to send you newsletters IF you sign up for them, USPS shipping module, and the credit card processor during your transaction.
Your orders are processed completely on secure servers and your order information does not go anywhere else after the fact.
Testimonials & Product Descriptions
Disclaimer: While we make every effort to research and develop the finest natural products, we offer our products as-is and with the understanding that we make no structural or functional claims for them.
Statements made by customers giving their experiences with products are personal testimonials and any results are not claimed by us to be typical. Our customers are encouraged to try the products and see for themselves. Statements made on this website have not been evaluated by the FDA.
We are not licensed medical practitioners. We, obviously, do not examine, diagnose, treat or prescribe for anyone nor do we do anything that could remotely be considered offering medical advice. We merely state data that can be verified by independent research, which we encourage our visitors and customers to do. We do feel that one owns one’s body and as such can best be responsible for its care and that, with that purpose in mind, truthful natural health information is not only our right to give (as per the First Amendment of the Constitution of the United States of America) but is ethical to give. We write well-known, time-honored and otherwise available health data — which is data, no more, no less. We expect and encourage people to consult in any health decision a licensed practitioner and very preferably one well trained and oriented in natural methodologies.
Note that water filtration systems offered may reduce levels of certain common contaminates in water but do not claim to eliminate them. If you have a sensitivity to or a concern regarding a particular contaminate, please consult a water treatment professional in your area.
Rights Reserved
We reserve the right to refuse service to anyone for any reason.
Products and services offered at this online store, proprietary or otherwise, are all trademarks and service marks of their respective owners, whether explicitly marked or otherwise. The contents published on this website are copyrighted and may not be used without expressed, written consent.
We do not agree to unsolicited commercial emails to our published email addresses. Any email addresses posted on our site are for customer service use.
Policies subject to change without notice.