Evan's Garden
Natural Body Products, Skin Care & Mineral Make-up
Customer Service & Store Policies
Evan's Garden™ is owned and operated by Organic Beauty, Inc. in Florida, and this is the name that will appear on your statements when you order by credit card. The company was founded by Evan and Kevin Johnson.
Correspondence & Mailing Address
Please send written correspondence to:
Evan's Garden - Organic Beauty Inc., 1054 Kapp Dr, Clearwater, FL 33765
Order Line & Order Inquiries: (866) 987-8008 (Toll Free - for orders only)
All other telephone calls: (727) 449-0900
Shipping
Shipping in USA: We normally ship via US Postal Service Priority Mail. Our website shopping cart has shipping options listed in a drop-down list, and will charge an appropriate amount for US shipping. Note that we recycle some shipping materials that we receive from our suppliers. While we ourselves only order the biodegradeable shipping peanuts, we may re-use the styrofoam shipping peanuts that some suppliers still use.
International Orders: We ship via US Airmail, and charge a basic rate plus a per-item charge on most items. If the charges calculated by our shopping cart system do not fully cover the costs of shipping your order, we will create a separate invoice, charge your credit card for the difference, then email you the total that was added to your credit card. If you require a shipping quote prior to completing your order, please email us.
Free Shipping on Your First Order: We offer free shipping to first-time retail customers in the USA. Please do not select this option if you are an existing customer or if your shipping address is outside the USA. Sample-only orders count as first orders. To receive free shipping on the first order, you must have selected that option in the shopping cart while placing your order. Please note that we cannot apply free shipping retro-actively to orders already placed. Free shipping may not apply to heavy items; we may charge a shipping surcharge on such items at our discretion. Also, if you selected the Free Shipping option and this was NOT your first order, we will charge you the full normal shipping costs separately. We thank you for your cooperation on this point! Please note that free shipping is not available on RUSH (Express) orders.
Order Fullfillment & Delivery
While most orders of in-stock items should arrive within a week or two, please allow up to 4 weeks for delivery, as we may be making fresh batches of our handcrafted products for your order. Your patience will be well-rewarded! If you wish to receive rush service, please contact us immediately to make special arrangements. We'll do our best to accomodate your needs. Please note that international orders may take longer to arrive due to Customs processing in the destination country.
Specials, Sales and Coupons: To receive special discounts or take advantage of special offers, you must use the coupon or other promotional code or click the appropriate promotional link provided in an email or on a web page for this purpose. If you phone us with your order, you must tell the order-taker that you have a valid discount coupon or promotional code and provide the coupon or promotional code number and expiration date at the time the phone order is placed.
Coupons and discounts are not applicable to orders that were already placed or shipped. The coupon & discount system is automated and we cannot go back and apply a discount for you after you've already placed your order. Thanks for your understanding.
Coupons are non-transferable and may not be shared.
Already-discounted items or special packages are excluded from first order or re-order discounts.
Returns & Cancellations
We want you happy and enjoying the products which suit you best. Should you wish to return products, please contact us by email or phone. Please state succinctly why you wish to return the products and specifically which products you wish to return. We may ask you to clarify information, offer to substitute other products more suitable to your individual needs, or give you tips on product usage if related to your reason for return.
Should you still wish to return products, you will need to ask for an Return Merchandise Authorization (RMA) number. To obtain an RMA number, call us at 727-449-0900 or email us. We'll issue the RMA number. Send the products back to us postage paid and insured for their retail value with the RMA number clearly marked on the outside of the box. Returned items or refused shipments that are not accompanied by an RMA number will NOT be refunded under any circumstances. All returns must be made within 30 days of receipt, and arrive bearing a valid RMA number or they will be refused. Please allow 3-4 weeks for the processing of your return.
There is a 15% return/cancellation processing fee on all returned merchandise.
Once an order is placed we begin to fill it immediately and prepare it for shipment. Due to the costs involved in preparing orders, cancellations are treated the same as returns: the 15% return/cancellation processing fee also applies to any cancelled orders that have not yet shipped.
International Returns: Please note that for security reasons and for fraud prevention, we cannot accept returns nor will we offer refunds or chargebacks on international orders.
Non-Returnable Items: Note that if a particular item is available in an Introductory, Sample or Trial size, then the full size of that item is non-returnable. The following items are NON-returnable and NON-refundable under any circumstances: Electrical or electronic devices, appliances or accessories, books, perfumes, deodorants, Intro Kits of any kind, perfumes, samples of any product, shampoos and any product that has a specific color (eye shadows, foundation and other make-up, for example). Before ordering full sizes of non-returnable items, please order the economical Introductory, Sample or Trial sizes where available.
Returns of Bulk orders: Bulk Orders (by that we mean more than one of a particular product) are not refundable unless they are repeats of the same item. Please purchase a sample or an individual unit of a given product to be sure it works for you before purchasing multiples of that product.
Sales Tax
Orders to be delivered within Florida are charged 7% FL sales tax.
Privacy Policy & Internet Security
Security of Information: We do not sell or rent your personal information to any other company. Your information is kept confidential.
Your orders are processed completely on secure servers and your order information does not go anywhere else after the fact.
Testimonials & Product Descriptions
Disclaimer: While we make every effort to research and develop the finest natural products, we offer our products as-is and with the understanding that we make no structural or functional claims for them.
Statements made by customers giving their experiences with products are personal testimonials and any results are not claimed by us to be typical. Our customers are encouraged to try the products and see for themselves. Statements made on this website have not been evaluated by the FDA.
Note that water filtration systems offered may reduce levels of certain common contaminates in water but do not claim to eliminate them. If you have a sensitivity to or a concern regarding a particular contaminate, please consult a water treatment professional in your area.
Rights Reserved
We reserve the right to refuse service to anyone for any reason.
Products and services offered at this online store, proprietary or otherwise, are all trademarks and service marks of their respective owners, whether explicitly marked or otherwise. The contents published on this website are copyrighted and may not be used without expressed, written consent.
We do not agree to unsolicited commercial emails to our published email addresses. Any email addresses posted on our site are for customer service use.
Policies subject to change without notice.
